After a decade-long career as a teacher, Ben was ready for a change. He joined Off The Deep End as the company’s very first full-time employee, trading the classroom for pool routes and beginning his OTDE career cleaning pools and filters.

As the company grew, Ben grew with it. After years in the field, he transitioned into the office, taking responsibility for invoicing and customer communication. Today, he leads OTDE’s Maintenance Department while remaining one of the first points of contact for customers; a role that perfectly combines his firsthand knowledge of pool service with one of his greatest strengths: communication.

Ben believes customers should experience OTDE’s culture and standards in every interaction. Whether answering a question, addressing a concern, or explaining what’s happening with a pool, his approach is simple: communicate honestly, respond promptly, and make sure customers know they’re being taken care of. His goal is for OTDE to provide exceptional service from the initial phone call all the way through the paid invoice.

That same philosophy carries into his leadership. Drawing on his background as an educator, Ben works to create an environment where employees feel like members of a team rather than simply people completing a job. When delegating, he believes in explaining not only what needs to be done, but why it matters.

Supportive, friendly, and funny, Ben brings those qualities to both sides of his life. Outside of OTDE, he enjoys watching movies with his two boys, cooking family dinners, and escaping the everyday stress with hiking and camping.

And then there’s LEGO.

Saying Ben enjoys LEGO might be underselling it. He’s a little obsessed, and he’s perfectly fine with that.